Terms and Conditions

The services described in these Terms are provided by NATIVE — Photo & Film.

Business contact: hola@nativephoto.mx.

Hiring takes three steps: you receive a quote, you accept it, and you confirm your booking by accepting these Terms.

When you confirm, we record the version of the Terms you accepted, the date and time of acceptance, and technical evidence of the acceptance (for example, the browser used and the IP address).

A quote is valid for 7 calendar days and never extends past the end of the event day, in the event city's local time.

Prices are in Mexican pesos (MXN) and include VAT (IVA). Where applicable, the breakdown Subtotal + VAT = Total is shown.

The price, package, extras and conditions of your quote are fixed when the quote is generated and are the ones applied to your booking.

The required payment depends on the calendar days remaining until the event, counted on the event city's calendar:

• Events 8 or more days away: 60% of the total is required to confirm the booking. The remaining 40% is due no later than 7 calendar days before the event.
• Events 2 to 7 days away: 100% of the total is required to confirm the booking.
• Events 0 to 1 day away: the request is reviewed by NATIVE. It is not confirmed automatically and no payment is requested automatically; NATIVE will contact you to confirm availability.

If the balance is not paid by the stated date, the booking is not cancelled automatically. NATIVE will contact you to resolve the payment and may suspend final confirmation and performance of the service while the balance remains outstanding.

Card payments are processed by Conekta, a third-party payment processor. NATIVE does not receive or store your card details.

Your booking is considered confirmed when the payment processor confirms the required payment.

The deliverables and, where applicable, their delivery times are those stated in the package and quote you hired.

There is no general number of photographs or general delivery time for all services: what your package describes applies.

You may request to reschedule your event, subject to NATIVE's availability. Rescheduling carries a fee of 3% of the value of the package hired, calculated on the value including VAT.

The extraordinary third-party costs described in section 12 are separate from this fee and are handled separately.

If you voluntarily cancel your booking, 100% of the amount actually paid for the cancelled service becomes NATIVE Credit. NATIVE Credit is not a cash refund.

The NATIVE Credit is valid for 12 months from the cancellation date and may be transferred to another person only once.

If NATIVE cannot provide the service hired for a reason attributable to NATIVE, it will refund 100% of the amount actually paid.

If the event cannot take place because of force majeure, outside the control of both parties, we will first try to reschedule it.

If rescheduling is not possible, NATIVE will refund 80% of the amount actually paid. The remaining 20% covers the administrative, operational and preparation costs already incurred.

When a monetary refund applies, NATIVE will process it within a maximum of 10 business days from its approval.

Any additional time for the funds to appear depends on your bank or the payment method used.

Extraordinary third-party costs are handled separately from the service price only when they are real, specifically attributable to your event or service, non-recoverable by NATIVE and supported by documentation.

This section does not allow NATIVE to charge or deduct its normal operating costs.

NATIVE will only use the photographs or videos of your event for portfolio, advertising or marketing purposes if you give specific consent, separate from these Terms.

That consent is optional: it is not a condition for hiring NATIVE.

The processing of your personal data is governed by our Privacy Notice.

Read the Privacy Notice

These Terms are governed by the applicable laws of the United Mexican States.

If any disagreement arises, please write to us first at hola@nativephoto.mx so we can try to resolve it directly and in good faith.

Nothing in these Terms limits the rights granted to you by consumer protection law. Where applicable, you may go to the Federal Consumer Protection Agency (PROFECO) or any other competent authority.

These Terms are published in Spanish and English. In case of any discrepancy between the two versions, the Spanish version prevails.

For any questions about these Terms, write to hola@nativephoto.mx.